Event Calendar
Moments of Power 1-4 - Learn the Fundamentals of World Class Service
Date and Time
Tuesday Nov 17, 2015
9:00 AM - 12:00 PM PST
Location
Whistler Conference Centre
Fees/Admission
Member rate: $129
Non Member rate:$179
Whistler Experience participant rate:$99
All prices are subject to GST. Registration is open until Monday, November 16
Website
Contact Information
Nicola Church, Whistler Experience Coordinator
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Description
This event is sold out! To be added to the waitlist contact Events Project Manager, Sarah MacWilliams at 604.932.5922 or sarahATwhistlerchamber.com.
Dr. Mark Colgate is back by popular demand!
Moments of Power 1-4 teach you how to recognize and apply 4 key principles of human behaviour to win and keep customers. You will walk away with clear knowledge on how to build better relationships, deliver world class service and sell more effectively.
Each principle can be applied to elevate the service experience:
- Power of Context: shape the environment for the customer and employee to reframe how they see things
- Power of Expertise: demonstrate professionalism and proactive expertise to execute the most important moment of power
- Power of Liking: build relationships by being personable and recognizing the customer
- Power of Problem Solving: be efficient, friendly and find the right resolution
Key takeaways:
- How human psychology applies to service & sales
- A deeper understanding of human interaction, professionally and personally
- How to build better relationships to deliver world class service
Highly recommended for:
- Managers, business owners, and customer service supervisors
- Anyone who leads (or aspires to lead) a team
- Anyone who missed the workshops last Decembe
Guest Speaker: Mark ColgateAward winning Professor of Service Excellence and Associate Dean at the University of Victoria Gustavson School of Business
Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia, Mark is known for his down-to-earth presentation style. In 2013, Mark Colgate received The Harry Hickman Award for Teaching Excellence.
Read more about Mark Colgate in The Globe and Mail here >>
Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event, or non attendance on the day.
If you have registered and paid for an event or training, you will be automatically added to the attendance list.