Event Calendar
Online Training: Management 101 - Key Performance Indicators
Date and Time
Tuesday Aug 31, 2021
This course is available online, on-demand NOW through August 31, 2021
Fees/Admission
Members: $84
Bundle Price - Members: $399
Future Members: $124
Bundle Price - Future Members: $664
*Once you register you will need to be manually added to the course by the Whistler Chamber. You will receive an email when this is completed. The email will allow you to create a login and access the course.
*Please note we can only manually add you during business hours (Monday to Friday, 9AM to 5PM).
Contact Information
Chanelle Conley -
Member Experience Coordinator 604-932-5922 ext. 960
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Description
Learn how to use smart objectives and strategies to improve your business’ results.
When your organisation’s Key Performance Indicators (KPIs) are defined and clearly communicated, as a leader you will have a clear guide for decision making, your efforts will be more focused, you will produce better results, and your valuable resources (time and money) will be better managed. This training will get you up-to-speed, and able to improve your organisation’s profitability and efficiency, fast!
Key Takeaways:
- Understand the concept and use of Key Performance Indicators (KPIs)
- Explore the four categories of KPI’s that leaders can impact everyday
- Explore ways to utilize these to improve business results
This training session is part of the Management 101 series, which is made up of 6 courses. These sessions are designed as a crash-course for new leaders, or as a top-up for managers needing support with a specific leadership skill. Choose one, choose a few, or take all 6!
- Management 101: Series Bundle
- Performance Management for New Leaders
- Time Management
- Putting Your Values to Work
- Challenging Conversations
- Key Performance Indicators
- Conflict Resolution
Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate at Connect Hospitality Strategies Inc.
Website | LinkedIn
At the helm of Connect Hospitality Strategies Inc. is Caroline Bagnall, a 20 year resident of Whistler, Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate.
Bagnall offers F&B management expertise in the organization, planning and execution, and service of client events garnered as Sr. Manager of Whistler's 65,000 sq. foot Conference Centre, Instructor at Capilano University, and as Director of Banquets the Hilton Resort & Spa's 13,000 sq. foot facility.
Previously, as the Asst. Director of F&B at Fairmont Hotels & Resorts, Bagnall was acclaimed as Leader of the Year, and was identified by her peers as an outstanding performer. Bagnall also served as the General Manager overseeing the opening of the Hard Rock Café and Boutique in Whistler.
Bagnall has coached, trained and mentored hundreds of staff during her career as restaurant manager and Food & Beverage director, and now finds increasing satisfaction in a more formal teaching and consulting role.
A faculty member of Capilano University, Bagnall customized and delivered F&B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.