Event Calendar
Online Training: Whistler Experience - Ace the 3R's
Date and Time
Tuesday Aug 31, 2021
This training is available until August 31, 2021.
Location
Online Course
Fees/Admission
$29 course fee + $40 to access The Whistler Experience program benefits
Contact Information
Chanelle Conley - Member Experience Coordinator 604.932.5922 ext. 960
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Online Training: Whistler Experience ...
Description
Learn the foundations of Whistler’s award-winning customer service philosophy - The 3Rs. In this inspiring 45 minute session Dr. Mark Colgate will share the foundation of great service - key psychological principles that make a difference from the customer’s point of view.
Key take-aways:
1. Recognize what customers expect from any service interaction – the 3Rs: Be Reliable, Be Responsive and Build Relationships.
2. Understand how a robust service culture leads to high service scores, increased loyalty and organizational success.
Course Instructor:
Mark Colgate, Professor of Service Excellence, University of Victoria, Gustavson School of Business
Mark's expertise is in service excellence and coaching. He has taught many courses at undergraduate,
postgraduate and executive levels in Victoria/BC, China, Australia, New Zealand and Ireland.
Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia, Mark is
known for his down-to-earth presentation style. In 2013, Mark Colgate received The Harry Hickman
Award for Teaching Excellence. He has also consulted for many companies such as Toyota, TELUS,
Whistler Blackcomb, Four Seasons Hotels & Resorts, Sony, Schneider Electric, Kiwi Experience
Tourism Bus Company and the BC Government.