Event Calendar
the Whistler Experience : Ace the 3Rs (Afternoon session)
Date and Time
Thursday Dec 7, 2017
6:00 PM - 8:00 PM PST
Location
The Westin
Fees/Admission
Single course
Whistler Experience participant
(paid annual fee of $35)$49
Member rate
$69
Future-Member rate
$119
All prices are subject to GST. Registration is open until Tuesday December 6
Contact Information
Olivier Dallaire Dumas -
Events Manager 604.932.5922 ext. 24
Send Email
Description
Register Here
Review and discuss the core service principles, the 3Rs (Be reliable, Be responsive and Build Relationships) and 2 essential Moments of Power (Power of Expertise and Power of Liking), as taught by Dr. Mark Colgate from The University of Victoria's Gustavson School of Business. Ace the 3Rs will build you a system of service excellence so that every customer, every interaction lives up to its billing, every day.
Key takeaways:
- Enable front-line employees to understand how to deliver on the 3Rs
- Empower participants to coach their teams or peers to deliver better service every day
- Develop initiatives to boost service scores
Caroline Bagnall, Principal of Connect Hospitality Strategies Inc.
Twitter: @CHS profit | LinkedIn
Caroline Bagnall is a 20 year resident of Whistler, Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate. She offers F&B management expertise in the organisation, planning and execution, and service of client events garnered as Sr. Manager of Whistler's Conference Centre, Instructor at Capilano University, and as Director of Banquets the Hilton Resort & Spa. Previously, as the Asst. Director of F&B at Fairmont Hotels & Resorts, Bagnall was acclaimed as Leader of the Year, and was identified by her peers as an outstanding performer. Bagnall has coached, trained and mentored hundreds of staff during her career as restaurant manager and Food & Beverage director, and now finds increasing satisfaction in a more formal teaching and consulting role. A faculty member of Capilano University, Bagnall customized and delivered F&B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.
Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event, or non attendance on the day.
If you have registered and paid for an event or training, you will be automatically added to the attendance list.