Wednesday Nov 15, 2017
1:30 PM - 4:30 PM PST
The Westin
All prices are subject to GST. Registration is open until Wednesday, November 15
Single course
Whistler Experience participant
(paid annual fee of $35)$109
Member rate
$149
Future-Member rate
$199
Olivier Dallaire Dumas -
Events Manager 604.932.5922 ext. 24
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So you already know the Moments of Power and now you want to put them into action!
Register Here
Through his research, Dr. Mark Colgate identified 4 things - FAME – that every organization must get right to build and sustain a service organization. Now you can build your systems to make customer service a key competitive advantage using Dr. Mark Colgate’s easy to remember “FAME” model.
The elements of the FAME model are:
F= Build Frameworks to educate and enable leaders and employees
A= Create Accountability so everyone feels responsible
M= Deliver the Moments of Power
E= Endure through the 3 key disciplines of implementation
Key Takeaways:
Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event, or non attendance on the day.
If you have registered and paid for an event or training, you will be automatically added to the attendance list.
Printed courtesy of www.whistlerchamber.com/ – Contact the Whistler Chamber for more information.
201-4230 Gateway Drive, Whistler, BC V8E 0Z8 – 6049325922 – chamber@whistlerchamber.com