Front Desk Agents

BLACKCOMB LODGE - WHISTLER VILLAGE'S FIRST HOTEL IS LOOKING FOR FULL AND PART TIME FRONT DESK AGENTS

  
Duties and Responsibilities:

• Provides customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts, and distributes incoming mail
• Orders office supplies and maintains inventory levels
• Demonstrates a customer service attitude with internal/external contacts
• Inputs data accurately into the appropriate database
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up.
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit.
• Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies.
• Other duties as required

• Secondary school diploma
• 1-year related work experience
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude; Knowledge of reservation operating systems
• Able to work flexible hours
• Beginner level in the use of MS Office Suite
• Able to multi-task and demonstrates initiative
• Clear understanding of all relevant operating policies and procedures
• Strong phone manner/etiquette
• Some experience with conflict resolution an asset
• Hospitality Diploma or equivalent combination of education and experience an asset
• Understands/speaks a second language an asset