Guest Services Agent
Why Work With Us:
The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities. As a full-time Guest Services Agent you will receive the following benefits:
- Life and Leisure Program - Daily incentive for each day worked!
- Extended Health Benefits
- Pension Plan Savings
- Free Meals
- Free On-Site Staff Parking
- 50% Discount at Cinnamon Bear Bar
- Tuition Reimbursement Plans - Take courses to assist with career development
- An Unbelievable Hilton Team Member Travel Program!
PURPOSE
As a Guest Services Agent you would be responsible for greeting and registering guests, while managing and facilitating any requests or concerns with a high degree of efficiency, in a continuing effort to deliver outstanding service to all resort guests.
Qualifications
- A friendly and enthusiastic individual with excellent grooming and professional image.
- Previous customer service and hotel experience in a fast-paced environment an asset.
- Excellent command of the English language – written and verbal. Other languages an asset.
- Excellent interpersonal communication skills.
- Able to multi-task and remain organized and professional.
- Able to uphold all guest confidentiality holding guest privacy and security.
- Able to contribute to the successful organization and morale of the front office team.
- A self-motivated individual who is able to work independently and in a team environment.
- Be supportive of creativity and innovation, and be willing to openly embrace change.
- Display an appropriate sense of urgency in response to customer requests and complaints.
- Ability to empathize with a guest who is upset, with the ability to remain calm, think clearly and maintain control in pressure situations.
- Administration skills – writing, filing, tracking, organizing, phone etiquette.
