Customer Service Representative

Customer Service Representative

Join this leading-edge transportation company and work alongside a fun and innovative team! Ideally suited for a friendly customer service pro who likes the excitement of rapid growth and change. 

Responsibilities Include:

• Assist customers in an informative and thoughtful way with consistently professional, friendly, and engaging service

• Have a thorough understanding of all our products and services 

• Accurately enter reservation requests using a leading-edge booking system

• Respond to customer inquiries and requests in an appropriate and timely manner

• Follow department policies, procedures and customer service standards

• Keep informed and up-to-date with seasonal, procedural and system changes 

• Liaise with colleagues and transportation partners as required

• Work well with the Ridebooker team as a whole, including actively contributing at team meetings, adapting to workflow change, and maintaining some flexibility with scheduling

• Happily assist with other duties and projects as assigned
   

?About the Role, Benefits & Perks

• Full-time remote role that does not require you to live in Whistler

• Daytime shifts with some flexibility

• Computer set up and software can be provided

• Extended health benefits and training allowances available after completion of 3 month probationary period

• Starting at $22.00/hour

The Perfect Candidate

You are:

• A natural communicator and good listener with excellent verbal and written communication skills

• A Team Player with a positive attitude

• Motivated, Self-driven and able to work well independently with minimal supervision

• Extremely attentive to detail and accuracy (always!)

• Patient, able to remain calm under pressure and think on your feet

• A diligent problem-solver with a sense of urgency and excellent prioritization and time-management skills 

• Administratively strong, with the ability to stay organized while multi-tasking

• Committed to continual learning with a keen sense of curiosity. Willing to ask questions and request assistance as needed to move forward with tasks through to completion

• Consistent, adaptable and able to take initiative

• Computer-savvy, with the ability to learn new programs and platforms

• Able to deliver excellent customer service with enthusiasm!

?Assets:

• Geographical knowledge of BC, Canada and the U.S.

• Experience in the travel or transportation industry