Sales Associate

The Crystal Lodge is seeking a motivated and guest-focused Sales Associate to join our Sales & Marketing team. This role plays a key part in supporting the full reservations and sales cycle while delivering exceptional pre-arrival service to our guests.

Reporting to the Director of Sales & Marketing, the Sales Associate works closely with the Sales & Events Coordinator and Revenue Manager to ensure seamless reservations processes, accurate bookings, and strong sales support across all channels.

What you will be doing:

• Provide a warm, knowledgeable first point of contact for guests, highlighting the benefits of staying at Crystal Lodge

• Lead all day-to-day reservation processes and ensure booking accuracy across phone, website, GDS, extranets, packages, and rate guarantees

• Maintain in-depth knowledge of all room types, amenities, onsite tenants, packages, offers, and hotel policies

• Act as the key guest liaison from initial inquiry through to arrival and check-in

• Deliver concierge-style pre-arrival services, including dining, transportation, rentals, and activity recommendations and bookings

• Manage hotel availability across all distribution channels

• Support the Reservations Supervisor and Sales & Events Coordinator as required

• Assist with group business administration, including rooming lists, resumes, BEOs, invoicing, and collections

• Support business development efforts by generating new leads and growing the group database

• Coordinate internal meeting requests and complete administrative projects as assigned

• Support Crystal Lodge’s environmental and sustainability initiatives

What we are looking for:

• Previous experience in hotel sales and/or reservations within a medium-sized property

• Strong customer service and sales background

• College diploma or equivalent experience

• Proven ability to meet deadlines and contribute to service and revenue improvements

• Positive, energetic, and results-driven self-starter with a strong work ethic

• Excellent interpersonal and communication skills

• Strong organizational and time-management abilities with the capacity to multitask in a fast-paced environment

• High attention to detail and sound judgement in problem-solving situations

• Proficient with Microsoft Outlook, Word, Excel, and Publisher

• Experience with hotel systems such as RDP and Inntopia considered an asset

• Team-oriented, professional, and calm under pressure

Why Work With Us:

• Staff discounts at Beacon Pub & Eatery and Table Nineteen at Nicklaus North
• Extended health benefits to support your wellness 
• Free annual stay at the hotel 
• Access to summer and winter programs to make the most of Whistler life 
• Golf discounts at GolfBC courses 
• Length of service awards, and year-round team events 

If you are passionate about hospitality, sales, and delivering exceptional guest experiences in a resort environment, we would love to hear from you.