Store Manager

What we are looking for:

We are seeking an experienced and organized Store Manager to lead the day-to-day operations of our ski and snowboard shop. This role is responsible for managing the storefront, overseeing a team of technicians, maintaining a clean, efficient store, and ensuring exceptional customer service. The ideal candidate will combine deep technical expertise with strong leadership and operational skills to uphold safety, quality, and efficiency in a retail/rental store.

• Oversee all aspects of our store, from leading a team of assistant store leaders, team leads and advisors to partnering with all areas of the business and vendors

• Motivate, coach, develop and inspire your team to help customers find the perfect product or service

• Cultivate an inclusive team and learning culture while having fun!

• Oversee store KPI's (revenue, merchandising standards, inventory health, health and safety)

Duration: November 1, 2025, to May 15th, 2026 (Year-round is available)

Job Type: Full Time

Hourly Rate: $26.00 - $30.00 (Based on Experience)

• 5+ years of quality retail/rental management experience with at least 1 year in a leadership role. Experienced retail leader with a background in managing complex and multi-channel environments, known for delivering strong financial results and ensuring operational excellence

• Strong organizational and delegation skills, with the ability to prioritize effectively under pressure and manage multiple responsibilities simultaneously.

• Ability to work flexible hours, including weekends and holidays during peak season.

• A proactive and calm problem-solver, capable of making sound decisions and navigating challenges with confidence and professionalism

• Proficiency in standard office software (e.g., Google Workspace) and comfort working with point-of-sale (POS) and scheduling systems

• Passion for creating inclusive, people-first environments that support employee growth, collaboration, and long-term retention.

• Extensive experience managing key retail functions, including inventory management, cash handling, merchandising, sales performance, customer service, and loss prevention.

• Skilled at coaching, developing, and motivating staff through constructive feedback, clear expectations, and a focus on both individual and team growth.

• Valid driver’s license

• A genuine passion for skiing/snowboarding and the winter lifestyle

• A team player with a positive, proactive attitude

• Willingness to learn and constantly improve

• Ability to communicate in English

• High school graduation is required.

Spicy Perks (Benefits):

• Winter Whistler Blackcomb Spirit Pass

• Extended Health Benefits

• Discounts on Winter and Summer Sports Gear

• Spicy discount vouchers for friends and family

• Bonus (Performance Based)

What you will be doing each day:

• Supervise the store operations

• Organizing any large changes, group bookings, and work hours

• Implementation of any company decisions

• Accountable for ensuring all legal documents are done to company standards

• All rental gear is prepared correctly to industry standards

• Inspect equipment for both rental and customer gear

• Ensure all equipment leaving the store meets company standards

• The store opens on time and closes on time

• Follow the Company handbook

• Enforce Store rules and policies

• Other duties as assigned by the Operation managers

• Act as keyholder; responsible for lock-up and security of the store

• Conduct a routine inventory overview to ensure the store is fully stocked

• Monitor and manage supply inventory and rental fleet equipment.

• Operate and maintain accurate computerized inventory systems

• Lead and delegate tasks to a team of 10-12 technicians.

• Conduct training and onboarding for new staff members.

• Monitor team performance, promote safety, and ensure a healthy, efficient work environment.

• Prepare for any after-hours assignments

• Schedule and maintain an optimized schedule based on the demand and volume patterns 

• Consult with customers regarding their rental, retail, and repair needs, providing expert recommendations and support.

• Review and update daily bookings, with accurate service records and notes.

• Making/answering customer phone calls and emails with a positive and inviting tone of voice

• Offering product support and enhancing the customer experience.

• Occasionally support operations as a van driver or in other areas of the business as required.

• Resolve any discrepancy (e.g., loss of equipment, stolen equipment, negative feedback on the experience)

• Identify opportunities to improve efficiency and service quality within the store

• Stay current on industry standards, safety regulations